Common questions

1. WHAT ARE THE METHODS OF PAYMENT?

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and payments through the best and most secure payment platform, Your Payment Gateway

2. HOW SAFE IS MY PURCHASE?

When purchasing online using your credit card, all of your information is entered on an SSL secure page. Your information is SSL encrypted and sent directly to the credit card company's network, where the card and transaction are authorized and approved. Your credit card information is not stored on our servers.


3. ARE THERE ANY FEES PAYABLE BECAUSE YOUR FACTORIES ARE ABROAD?

No. You will not pay any additional fees.


4. IF I WANT TO CHANGE MY DELIVERY ADDRESS, CAN I?

All of our deliveries are made after confirming all the details you provided at checkout. If you want to change something, due to a change of address, or any other reason, please contact us immediately to request the change. Our email is contato@xeguei.com


5. EVEN WITH THE ORDER SENT, CAN I CHANGE IT?

Please be advised that your shipping address cannot be revised after your order has been processed or shipped. Please update your shipping address to your current address for a next order.


6. HOW LONG DOES IT TAKE TO SHIP? AND HOW CAN I TRACK MY ORDER?

Delivery time is based on the shipping option you have chosen. After sending the order, we will send your tracking number and tracking website by email (the one you registered in the order). The deadline for processing the order and shipping will be from 1 to 7 business days, at the end of which period the tracking code will be sent to your email provided in the registration for real-time tracking. We are not responsible for any delays caused by the Post Office.


7. WHAT DO I DO IF AN ITEM IS MISSING IN MY ORDER?

If something is still missing, contact us immediately at contato@xeguei.com.


IF YOU STILL HAVE ANY QUESTIONS, PLEASE, IT WILL BE A PLEASURE TO HELP YOU. CONTACT US THROUGH OUR CALL CENTER AND SAC:

contato@xeguei.com